Return Policy

At PointGrip we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a straightforward return/refund policy to make the process as convenient as possible. Please read the following guidelines regarding our return/refund policy:

Our return policy is applicable to all products purchased directly from pointgrip.com.

Returns are accepted within 30 days from the date of delivery, if the return request is made after the specified timeframe, we will not be able to process the return/refund.

The item(s) must be unused, undamaged, and in its original packaging.

Certain products may have specific return requirements due to hygiene or safety reasons (e.g., personal care items, food products, etc.). Please check the product description or contact our customer service for more information.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, we will initiate a refund to your original method of payment within 5-10 days. Please note that the refund may take additional time to appear on your statement, depending on your bank or credit card company.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Only regular priced items may be refunded. Sale items cannot be refunded.

Refund: Once we receive and inspect the returned item(s), we will initiate a refund to your original method of payment within 5-10 days. Please note that the refund may take additional time to appear on your statement, depending on your bank or credit card company.

 If you wish to exchange the item(s) please specify your preference when contacting our customer service. We will guide you through the exchange process, subject to availability.

Defective Items

 If you receive a damaged or defective item, please contact our customer support immediately.

We may require photographic evidence or further information to assess the issue.

Upon verification, we will provide a replacement, or offer a refund, depending on the circumstances.

Shipping returns

To return your product, you should mail your product to:

ATTN: PointGrip Returns

Box 3413

8 York St, Toronto, ON, CANADA.

Unless the return is due to our error or a defective item, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method to ensure the safe return of the item(s).

In case of a refund, the original shipping charges are non-refundable. 

Need help?

Contact us at [email protected] for questions related to refunds and returns. We are here to help you!